Contact Us

Have a question?

Visit our support forum at www.forum.ecumaster.com to find the answer.

If it’s not there you may check our Facebook page at https://www.facebook.com/ECUMasterUSA/ or for any other correspondence, you may contact us using one of the methods below.

EMAIL

• ECUMaster USA only handles sales and support within North America.
• If you are located outside of North America, please contact a distributor in your area.
• If you have a tuning question, email your map and a log so that we can answer any question specific to your vehicle. Questions cannot be answered without your map and a log, we will respond to your email as quickly as possible. Follow this link to watch a video that shows you how to save a your map and a log: Video: Saving Maps and Logs
• support@ecumasterusa.com
• ECUMaster USA only handles sales and support within North America.
• For sales and purchasing or distributor questions feel free to contact us by email at:
• sales@ecumasterusa.com
• If you are located outside of North America, please contact a distributor in your area.

PHONE

• Business Hours: Monday through Friday, 9AM to 6PM Central Time
• If are inquiring about the status of your order, please email us with your order number at sales@ecumasterusa.com so that we can look up your order
• If you have a tuning question, email your map and a log so that we can answer any question specific to your vehicle. Questions cannot be answered without your map and a log, we will respond to your email as quickly as possible. Follow this link to watch a video that shows you how to save a your map and a log: Video: Saving Maps and Logs
• +1.817.523.9947

BY MAIL

• 2701 National Circle 
  Garland Texas 75041
• United States

Shipping Policy 

• All orders with mismatched billing and shipping addresses will be cancelled if the following conditions are not met.
• A seller protected payment method such as PayPal or Shop Pay is used.
• All orders that we deem to be potentially fraudulent/risky are subject to cancellation at our discretion. 
• Expedited shipping methods do not guarantee same-day fulfillment, please call or email if the order is time sensitive. 
• Estimated transit times may not be accurate. If you need an item fast choose a shipment method that will work for your timeline. 
• Orders that contain ECUMaster products may be subject to cancellation if the order is shipping outside of North America. (WHP branded products are not subject to this)
• Customers are responsible for paying customs duties on items shipped outside of the United States. 
• Values on international shipments will not be modified to reflect a lower cost.

RETURNS AND EXCHANGES

• Unopened products may be exchanged for store credit if the following conditions are met.
• You contact us within 30 days of placing your order.
• The item must be unused and still in clean and original packaging. 
• The security seal (if present) is not broken or cut.
• Orders that do not meet all criteria may be considered but will receive a restocking fee of 10-30%.
• Returns are not permitted for electronic components.