Contact Us

Have a question?

Visit our support forum at community.ecumaster.com to find the answer.

If it’s not there you may check our Facebook page at https://www.facebook.com/ECUMasterUSA/ or for any other correspondence, you may contact us using one of the methods below.

EMAIL

• ECUMaster USA only handles sales and support within North America.
• If you are located outside of North America, please contact a distributor in your area.
• If you have a tuning question, email your vehicle details (year/make/model/engine and any relevant modifications), project file and log so that we can answer your question. Questions cannot be answered without your project file and log. We will respond to your email as quickly as possible, almost always within 1 business day. Follow this link to watch a video that shows you how to save your project file and log: Video: Saving Maps and Logs
• support@ecumasterusa.com
• ECUMaster USA only handles sales and support within North America.
• For sales and purchasing or distributor questions feel free to contact us by email at:
• sales@ecumasterusa.com
• If you are located outside of North America, please contact the distributor in your region, find them at www.ecumaster.com.

PHONE

• Business Hours: Monday through Friday, 9AM to 6PM Central Time
• If are inquiring about the status of your order, please email us with your order number at sales@ecumasterusa.com so that we can look up your order
• If you have a tuning question, email your vehicle details (year/make/model/engine and any relevant modifications), project file and log so that we can answer your question. Questions cannot be answered without your project file and log. We will respond to your email as quickly as possible, almost always within 1 business day. Follow this link to watch a video that shows you how to save your project file and log: Video: Saving Maps and Logs
• +1.817.523.9947

ADDRESS

• 2701 National Circle 
  Garland Texas 75041
  United States

SHIPPING POLICY

We take every precaution to ensure secure and reliable order processing. Please review the following guidelines carefully:

• All orders with mismatched billing and shipping addresses will be canceled unless the following conditions are met:

  • A seller-protected payment method, such as PayPal or Shop Pay, is used.
    (If Shop Pay does not confirm Seller Protection for your order it will be canceled.)
    
    

• To ensure security, orders deemed potentially fraudulent or risky may be canceled at our discretion.

• Expedited shipping methods do not guarantee same-day fulfillment. If your order is time-sensitive, please call or email us for assistance.

• Estimated transit times are approximate and may not always reflect actual delivery times. If you need an item quickly, please select a shipping method that aligns with your timeline.

• Orders containing ECUMaster products may be subject to cancellation if shipping outside North America. (This does not apply to WHP-branded products.)

• Customers are responsible for paying any customs duties on items shipped outside the United States.

• Declared values on international shipments cannot be modified to reflect a lower cost.

RETURNS AND EXCHANGES

We aim to make returns and exchanges as simple as possible while maintaining product integrity. Please review our policies below:

• Returns are not permitted for electronic components.
  
  

• Unopened products may be exchanged for store credit if the following conditions are met:

  • You contact us within 30 days of placing your order.
  • The item is unused and in clean, original packaging.
  • Any security seal (if present) is intact.
    
    
• Orders that do not meet all criteria may still be considered but may incur a restocking fee of 10–30%, assigned at our discretion.